Legal

Privacy Policy

Last Updated: April 15, 2026

This Privacy Policy (“Policy”) explains how Phase 1 Peptides LLC (“Phase 1 Peptides,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information that we obtain through our website at phase1-peptides.com (the “Site”), our purchasing and customer account services, and related communications (collectively, the “Services”). By accessing or using the Services, you acknowledge that you have read and understood this Policy.

1. Scope and Applicability

This Policy applies to all personal information that we process in connection with the Services. It does not apply to information collected by any third party, including through any application or content (such as advertising) that may link to or be accessible from or on the Services.

Our Services are intended solely for residents of the United States aged 21 or older. If you are located outside of the United States or are under the age of 21, please do not use the Services or provide us with any personal information.

2. Information We Collect

We collect the following categories of personal information:

2.1 Information You Provide Directly

Identifiers: name, email address, postal address, telephone number, account username, date of birth (for age verification).
Commercial Information: products and services purchased or considered, order history, preferences.
Financial Information: payment card details (processed and stored by our payment processor; we do not store full card numbers), billing address.
Customer Records: shipping address, signature, any information submitted to our support team.
Professional or Research Information: representations that you are conducting bona fide laboratory research and qualified to handle the materials purchased.
Inferences: inferences drawn from the information above reflecting your preferences, characteristics, and behavior.

2.2 Information Collected Automatically

Device and Browser Data: IP address, device identifiers, browser type, operating system, referring URL, pages viewed, time spent, interactions.
Cookies and Tracking Technologies: first- and third-party cookies, local storage, pixels, web beacons, and similar technologies.
Location Data: approximate geographic location derived from your IP address.

2.3 Information from Third Parties

Payment Processors: transaction confirmations, fraud risk signals, chargeback information.
Analytics Providers: aggregate usage statistics.
Shipping and Fulfillment Partners: tracking updates, delivery confirmations, returns information.
Identity Verification and Fraud-Prevention Services: data used to verify the accuracy of information you provide and to detect and prevent unlawful activity.

2.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, precise geolocation, biometric data, health information, or information about race, ethnicity, religion, sexual orientation, or union membership. Account credentials (username and password) are collected and used solely for providing access to your account.

3. How We Use Your Information

We use personal information for the following purposes:

Processing, verifying, and fulfilling orders, including payment, shipping, and customer communications;
Creating, maintaining, and servicing your account;
Providing customer support and responding to inquiries;
Verifying your age and eligibility to purchase research chemicals;
Detecting, investigating, and preventing fraud, abuse, or violations of our Terms of Service;
Sending transactional communications (order confirmations, shipping notifications, policy updates);
Sending marketing and promotional communications if you have opted in;
Improving, personalizing, analyzing, and operating the Services;
Complying with legal obligations, responding to lawful requests, and enforcing our agreements;
Protecting the rights, property, safety, or security of Phase 1 Peptides, our customers, employees, or others.

4. Legal Bases for Processing

Where applicable, our legal bases for processing personal information include:

Contract performance: to fulfill your order and provide the Services;
Legitimate interests: to operate, secure, and improve our business;
Consent: for marketing communications, certain cookies, or other optional uses where required;
Legal obligation: to comply with tax, regulatory, and other applicable laws.

5. How We Disclose Your Information

We do not sell personal information for money. We may disclose personal information to the following categories of recipients:

Service Providers: payment processors, fulfillment and shipping carriers, email and SMS service providers, hosting providers, analytics providers, customer support platforms, and fraud-prevention services, in each case under written agreements requiring them to protect your information and use it only for permitted purposes;
Business Partners: companies with whom we jointly offer products or services, only where you have agreed to such sharing;
Legal and Regulatory Authorities: when required by applicable law, subpoena, court order, or other legal process, or to protect our rights or the rights of others;
Corporate Transactions: in connection with any merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, in which case personal information may be transferred as a business asset;
With Your Consent: any other party to whom you direct us to disclose your information.

6. Cookies and Online Tracking

We use cookies, pixels, and similar technologies to operate and secure the Site, remember your preferences, analyze usage, and (if you opt in) deliver relevant advertising. You may control cookies through your browser settings, but disabling cookies may affect functionality.

Global Privacy Control (GPC). When you visit the Site using a browser or extension that transmits a valid GPC signal, we treat that signal as a request to opt out of the sale or sharing of personal information for cross-context behavioral advertising, where applicable under California law.

We do not currently respond to other “Do Not Track” browser signals because there is no uniform industry standard for their interpretation.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including:

Account information: for the life of your account plus a reasonable period thereafter;
Order and transaction records: for at least seven (7) years to comply with tax, accounting, and other legal requirements;
Customer support correspondence: for up to three (3) years after the last interaction;
Marketing preferences: until you opt out or your account is closed;
Website logs and analytics: typically up to 24 months.

We may retain information longer where required by law or to resolve disputes, prevent fraud, or enforce our agreements.

8. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit (TLS), access controls, and vendor due diligence. No method of transmission or storage, however, is 100% secure. You are responsible for safeguarding your account credentials and for notifying us immediately of any suspected unauthorized access.

In the event of a data breach affecting your personal information, we will notify affected individuals and applicable regulators as required by law.

9. Your Privacy Rights

Depending on your state of residence, you may have one or more of the following rights regarding your personal information:

Right to Know / Access: request that we disclose the categories and specific pieces of personal information we have collected about you;
Right to Delete: request deletion of personal information we have collected from you, subject to exceptions (e.g., legal retention obligations);
Right to Correct: request that we correct inaccurate personal information;
Right to Portability: request that we provide your personal information in a portable, readily usable format;
Right to Opt Out of Sale or Sharing: direct us not to sell or share your personal information for targeted advertising;
Right to Limit Use of Sensitive Personal Information: limit our use of sensitive PI, if any;
Right Against Discrimination: not be discriminated against for exercising any of the above rights;
Right to Appeal: in some states, you may appeal a decision we make regarding your rights request.

9.1 How to Submit a Request

Submit privacy rights requests by emailing support@phase1-peptides.com with the subject line “Privacy Rights Request.” We will verify your identity by matching information you provide to information we already have on file. For deletion or correction requests, we may require additional verification steps. We will respond within the time period required by applicable law (generally 45 days, extendable by an additional 45 days where reasonably necessary).

9.2 Authorized Agents

You may designate an authorized agent to submit requests on your behalf. We will require written authorization signed by you and will verify your identity directly before acting on any such request.

9.3 California Shine the Light

California Civil Code Section 1798.83 permits California residents to request information about our disclosures of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes.

10. Children’s Privacy

The Services are not directed to and not intended for use by children under the age of 13, and we do not knowingly collect personal information from anyone under 13. Our Services are further intended only for users who are 21 years of age or older. If we learn that we have collected personal information from a child under 13, we will promptly delete it. If you believe a child under 13 has provided us with personal information, please contact us at support@phase1-peptides.com.

11. International Users

The Services are operated from and intended for users in the United States. Personal information is stored and processed in the United States. If you access the Services from outside the United States, you consent to the transfer of your information to the United States, which may not provide the same level of data protection as your country of residence.

12. Third-Party Websites and Services

The Services may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.

13. Marketing Communications

If you have opted in to receive marketing emails or text messages, you may opt out at any time by following the unsubscribe instructions in the communication or by contacting us. Opting out of marketing communications does not affect transactional communications related to your orders or account.

14. Changes to This Policy

We may update this Policy from time to time. When we do, we will post the updated Policy on this page and update the “Last Updated” date. Material changes will be communicated through additional notices (for example, by email to your account address). Your continued use of the Services after any change constitutes your acceptance of the revised Policy.

15. Contact Us

Phase 1 Peptides LLC
Email: support@phase1-peptides.com
Website: phase1-peptides.com

For the fastest handling of privacy rights requests, please include “Privacy Rights Request” in your subject line.